Here are some tips for troubleshooting authentication and connection issues:
Yahoo!
Authentication error
Yahoo has updated the protocol version recently. Some terms of Yahoo license agreement were changed therefore it is necessary to accept the new version of the license agreement on Yahoo side.
You would need to install the latest Yahoo Desktop messenger at your computer which is available at Yahoo website:
After the installation you will be prompted to view the licence agreement and accept or decline it. Please accept it and log in with your Yahoo! account.
Alternatively you may accept the agreement at: http://mail.yahoo.com (you would need to sign in with your Yahoo account to see the text of the license agreement).
Then please delete your Yahoo account from IM+ and add it once again. After that you will be able to connect with your Yahoo account from IM+.
You can connect to Yahoo! with the same login and password you use in your desktop Yahoo! messenger. Your login should not contain "@yahoo.com".
If your mail server differs from @yahoo.com, your login should contain server information (e.g. user@y7mail.com)
If your Yahoo! account is on Japanese server, please turn on appropriate option. If not, please make sure that this option is turned off.
If you have forgotten your password, you may restore it here:
Rate limit exceeded
Please open http://mail.yahoo.com and sign in with your Yahoo! account.
Please un-check "Keep me signed in" option before you sign in.
Then please try to sign in with your Yahoo! account in IM+.
Suspended account
Please try to login with your account at: http://mail.yahoo.com and follow the instructions. Then you will be able to login with your account from IM+ within 24 hours.
Connection failed
This error is caused by temporary connection issues on our or Yahoo! side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
Neighbors
Authentication error
You may connect to Neighbors service with your IM+ Web account. Learn more about IM+ account at https://plus.im/aboutimplus/
To troubleshoot the authorization issues please open https://plus.im within the web browser on a desktop computer and try to sign in with your login and password.
Connection error
This error may be caused by our servers restart. Just try to connect again in 5-10 minutes.
AOL
Authentication error
You may connect to AIM/iChat (AOL) with the same login and password you use in your desktop AIM/iChat messenger. Your AOL login should not contain "@aol.com". If you are an iChat user, your login should contain "@mac.com".
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or AOL side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
ICQ
Authentication error
You can connect to ICQ with the same login and password you use in your desktop ICQ messenger. Your login is you ICQ number (without dashes and spaces) or your registered email address.
Rate limit exceeded
This error message appears when you reconnect too often. Just stop trying to connect for half an hour, then try again.
Connection error
This error is caused by temporary connection issues on our or ICQ side. Sometimes it may happen within an hour after our gate servers restart. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
Live/MSN
Authentication error
You can connect to MSN/Live Messenger with the same login and password you use at http://account.live.com. Your login should look like email address, e.g.: 'mail@domain.com'.
If you have forgotten your password, you may restore it here:
Your MSN account requires direct authentication on MSN servers due to suspicious activity detected
This is a known issue. Please check the following link:
Connection error
This error is caused by temporary connection issues on our or Live / MSN side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
Jabber
Authentication error
You can connect to Jabber with the same login and password you use in your desktop Jabber messenger. You need to insert the full login information including the server address information for Jabber service. For instance: "shape.shared2@jabber.org"
Port: Standard Jabber ports are 5222 and 5223. If you want to connect to your corporate Jabber server, you need to insert correct domain and port information. Corporate Jabber servers usually use non-standard ports.
If you are not sure, please contact your Jabber server administrator.
If you have forgotten your password, please contact your Jabber server administrator.
Connection error
Please check your credentials, especially your server address and port information. If you are not sure, please contact your Jabber server administrator. Please note that if your Jabber server is only accessible within your local network, IM+ will not be able to connect to it, as IM+ connects via our gate servers.
Google Talk
Authentication error
You can connect to Google Talk with the same login and password you use in your desktop Google Talk messenger. Your login should contain server address information: @gmail.com. You may also try @googlemail.com
If you are sure that your login and password are correct, please try filling in captcha at:
Then please try to connect with your Google Talk account from IM+ again.
If you have forgotten your password, you may recover it here:
Connection failed
This error is caused by temporary connection issues on our or Google side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
MySpace
Authentication error
You can connect to MySpace with the same login and password you use on http://www.myspace.com. Your login should contain server address information (e.g. @gmail.com).
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or MySpace side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
Facebook
Authentication error
You can connect to Facebook with the same login (e.g name@name.com) and password you use on Facebook website.
If you are sure that your login and password are correct, please login at http://www.facebook.com, then login in IM+ once again.
If you have forgotten your password, you may recover it here:
Connection error
This error is caused by temporary connection issues on our or Facebook side. If this situation continues for more that an hour, please submit us a support request.
Workaround 1: please login at http://www.facebook.com, then login in IM+ once again.
Workaround 2: use alternative way to connect (via XMPP). See more details here:
Twitter
Authentication error
You may connect to Twitter in IM+ using the same username and password you use at http://www.twitter.com.
If you have forgotten your password, please use this recovery link:
Connection error
This error is caused by temporary connection issues on our or Twitter side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
Skype
Authentication error
You can connect to Skype with the same login and password you use in your desktop Skype messenger. If you have forgotten your password, you may restore it here:
If you get authentication error in IM+ from time to time without changing your credentials, please submit us a support request from IM+, and we will investigate this situation individually.
Connection error
This error is caused by temporary connection issues on our or Skype side.
You may check Skype heartbeat here: http://heartbeat.skype.com/
If it is OK, the issue is apparently on our side. It may be caused by our servers overload. We are aware of this situation and constantly working on improving our severs stability.
If this happens too often, please submit us a support request from IM+.
Vkontakte
Authentication error
Please use your Vkontakte ID to connect. You may find your ID on your personal page at vkontakte.ru.
Login using your registered email address won't work, you would need to use your ID. Your password should be the same as you use when logging in at Vkontakte website. If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or Vkontakte side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
Yandex Chat
Authentication error
You can connect to Yandex chat with the same login and password you use for Yandex email.
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or Yandex side. Just try to connect later. If this situation continues for more that an hour, please submit us a support request.
Odnoklassniki.ru
Authentication error
Please use your ID at Odnoklassniki.ru as a login. You may find your ID on your personal page at http://www.odnoklassniki.ru
Login using your registered email address won't work, you would need to use your ID.
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or Odnoklassniki.ru side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
Mail.ru
Authentication error
You can connect to Mail.ru chat with the same login and password you use for Mail.ru email.
Your Mail.ru login should contain domain part. For example: user@mail.ru, user@list.ru, user@bk.ru, user@inbox.ru
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or Mail.ru side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
Renren
Authentication error
Please use your ID at Renren.com as a login. You may find your ID on your personal page at http://www.renren.com. Your password should be the same as you use when logging in at Renren website.
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or Renren side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
Mamba
Authentication error
You can connect to Mamba with the same login and password you use at http://www.mamba.ru
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or Mamba side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
SINA Weibo
Authentication error
You can connect to SINA Weibo with the same login and password you use at http://www.weibo.com
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or SINA Weibo side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
mig33
Authentication error
You can connect to mig33 with the same login and password you use at mig33.com If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or mig33 side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
Fetion
Authentication error
You can connect to Fetion with the same ID and password you use at webim.feixin.10086.cn
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or Fetion side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
MeinVZ
Authentication error
Usually you can connect to MeinVZ with the same MeinVZ with the same login and password you use at http://www.meinvz.net
If your password contains one of these symbols:
!@#$%^&*()_+ you would need to change the password in order to use your account with IM+.
If you have forgotten your password, you may restore it here:
Connection error
This error is caused by temporary connection issues on our or MeinVZ side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
Gadu-Gadu
Authentication error
You can connect to Gadu-Gadu with the same ID number and password you use in your desktop Gadu-Gadu messenger or at http://web.gadu-gadu.pl/
If you have forgotten your password, please select "I forgot my password" option in your desktop Gadu-Gadu messenger or at http://web.gadu-gadu.pl/
Connection error
This error is caused by temporary connection issues on our or Gadu-Gadu side. Just try to connect later. If this situation continues for more than an hour, please submit us a support request.
