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1 octombrie 2012

Adobe Flash Player 11.3 for Mozilla Firefox crashes

Adobe Flash Player for Mozilla Firefox 11.3 crashes more frequently than previous versions of Flash. Updating to the latest version of Flash should fix this issue for most people.
Note: This article is specifically for crashes with Flash 11.3. If you are experiencing issues with Flash 11.3 such as video appearing black, white or grey and never playing, please see Flash 11.3 doesn't load video in Firefox.
Solution 1: Update Flash
  1. Go to the Flash Player download page at and download the Flash installer.
    Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
  2. When the download has finished, close Firefox. At the top of the Firefox window, click on the File menu and select Exit.
  3. Open the Flash installer file you downloaded and follow the instructions.
Note: If you are having problems with the Flash installer from Adobe's download page, you can download the full Flash Player installer directly from
Solution 2: Downgrade to Flash 10.3
If updating Flash to the latest version didn't solve the problem, you can try downgrading to Flash 10.3.
Warning: Flash 10.3 doesn't auto-update so you won't be notified of new versions. Keeping Flash up to date is critical to keeping your computer safe.
Note: You may want to write down these steps or print them out as you will have to close Firefox during this process.
Step 1: Uninstall Flash
To uninstall Flash on Windows, you will need to use the uninstaller provided by Adobe.
  1. Download the uninstaller program from Adobe - uninstall_flash_player.exe (671 KB)
  2. At the top of the Firefox window, click on the File menu and select Exit.
  3. Run the uninstall Flash program that you download and follow the prompts.
  4. When you are finished, start Firefox again and continue with the next section.
See the Adobe help article Uninstalling Flash Player on Windows for more details.
Step 2: Install Flash 10.3
The following instructions will show you how to download and install Flash 10.3.
  1. Download Flash 10.3 from the Adobe site - install_flash_player_10_plugin.exe
  2. At the top of the Firefox window, click on the File menu and select Exit.
  3. Open your downloads folder and double-click the file named install_flash_player_10_plugin.exe to start the installation.
  4. Follow the instructions in the installer. When the installation is complete you can open Firefox again.

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