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In some cases, you may not be able to install or re-install a plugin. Re-initializing the plugins database may fix this problem:
Open your profile folder:
At the top of the Firefox windowOn the menu bar, click on the Help menu and select Troubleshooting Information. The Troubleshooting Information tab will open.
At the top of the Firefox window, click on the Firefox button, go over to the Help menu (on Windows XP, click on the Help menu)On the menu bar, click on the Help menuAt the top of the Firefox window, click on the Help menu
Under the Application Basics section, click on Open Containing FolderShow in Finder. A window with your profile files will open.folder
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Delete the pluginreg.dat file.
Open Firefox
In the Location bar type about:plugins and press Enter to bring up the Firefox plugins list.
Return
Mozilla Firefox - re-initializing the plugins database
Adobe Flash Player for Mozilla Firefox 11.3 crashes more frequently than previous versions of Flash. Updating to the latest version of Flash should fix this issue for most people.
Note: This article only applies to Windows and Mac.
Note: This article is specifically for crashes with Flash 11.3. If you are experiencing issues with Flash 11.3 such as video appearing black, white or grey and never playing, please see Flash 11.3 doesn't load video in Firefox.
Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
When the download has finished, close Firefox. At the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit
Open the Flash installer file you downloaded and follow the instructions.
Note: If you are having problems with the Flash installer from Adobe's download page, you can download the full Flash Player installer directly from Adobe.com.
Note: The latest Flash player no longer supports PPC Macs. Instead, use Flash 10.1.102.64 which can be found in this archive
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open the file you downloaded (e.g install_flash_player_osx_intel.dmg or flashplayer10_1r102_64_ub_mac.dmg).
In the Finder, open the Install Adobe Flash Player.app to run the installer, then follow the installer's instructions.
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open the file you downloaded (i.e. install_flash_player_osx_intel.dmg).
In the Finder, open the Install Adobe Flash Player.app to run the installer, then follow the installer's instructions.
When prompted, save the file (i.e. install_flash_player_"version"_linux."processor".tar.gz).
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open a Terminal window (in Gnome, click on the Applications menu, select Accessories, and then select Terminal.)
In the Terminal window, change to the directory where you saved the file you downloaded (e.g. cd /home/user/Downloads).
Extract libflashplayer.so from the file you downloaded with the command tar -zxvf install_flash_player_"version"_linux."processor".tar.gz.
As the super user, copy the extracted file, libflashplayer.so, to your Firefox installation directory's plugins sub-directory. For example, if Firefox is installed in /usr/lib/mozilla, use the command sudo cp libflashplayer.so /usr/lib/mozilla/plugins and then enter your super user password when prompted.
Solution 2: Downgrade to Flash 10.3
If updating Flash to the latest version didn't solve the problem, you can try downgrading to Flash 10.3.
Warning: Flash 10.3 doesn't auto-update so you won't be notified of new versions. Keeping Flash up to date is critical to keeping your computer safe.
Note: You may want to write down these steps or print them out as you will have to close Firefox during this process.
Step 1: Uninstall Flash
To uninstall Flash on Windows, you will need to use the uninstaller provided by Adobe.
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Run the uninstall Flash program that you download and follow the prompts.
When you are finished, start Firefox again and continue with the next section.
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open your downloads folder and double-click the file named install_flash_player_10_plugin.exe to start the installation.
Follow the instructions in the installer. When the installation is complete you can open Firefox again.
Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.
When the download has finished, close Firefox. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open the Flash installer file you downloaded and follow the instructions.
Note: If you are having problems with the Flash installer from Adobe's download page, you can download the full Flash Player installer directly from Adobe.com.
Note: The latest Flash player no longer supports PPC Macs. Instead, use Flash 10.1.102.64 which can be found in this archive
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open the file you downloaded (e.g install_flash_player_osx_intel.dmg or flashplayer10_1r102_64_ub_mac.dmg).
In the Finder, open the Install Adobe Flash Player.app to run the installer, then follow the installer's instructions.
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open the file you downloaded (i.e. install_flash_player_osx_intel.dmg).
In the Finder, open the Install Adobe Flash Player.app to run the installer, then follow the installer's instructions.
When prompted, save the file (i.e. install_flash_player_"version"_linux."processor".tar.gz).
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open a Terminal window (in Gnome, click on the Applications menu, select Accessories, and then select Terminal.)
In the Terminal window, change to the directory where you saved the file you downloaded (e.g. cd /home/user/Downloads).
Extract libflashplayer.so from the file you downloaded with the command tar -zxvf install_flash_player_"version"_linux."processor".tar.gz.
As the super user, copy the extracted file, libflashplayer.so, to your Firefox installation directory's plugins sub-directory. For example, if Firefox is installed in /usr/lib/mozilla, use the command sudo cp libflashplayer.so /usr/lib/mozilla/plugins and then enter your super user password when prompted.
Solution 2: Downgrade to Flash 10.3
If updating Flash to the latest version didn't solve the problem, you can try downgrading to Flash 10.3.
Warning: Flash 10.3 doesn't auto-update so you won't be notified of new versions. Keeping Flash up to date is critical to keeping your computer safe.
Note: You may want to write down these steps or print them out as you will have to close Firefox during this process.
Step 1: Uninstall Flash
To uninstall Flash 11.3 on Mac OSX, you will need to use the uninstaller provided by Adobe.
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Double-click the .dmg file that you downloaded to open a folder with the uninstall Flash program.
Double-click the uninstall Flash program and follow the prompts.
When you are finished, start Firefox again and continue with the next section.
At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
Open your downloads folder and double-click the file named install_flash_player_10_osx.dmg to open a folder with the Flash 10.3 install program.
Double-click the Flash 10.3 installer to start the installation.
Follow the instructions in the installer. When the installation is complete you can open Firefox again.
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Adobe Flash Player 11.3 for Mozilla Firefox crashes
